Description:

Indulge in innovation with our wood and metal wireless charger. Effortlessly power up devices with the chic fusion of wood's elegance and metal's resilience in a sleek design.

Features:  

• Meticulously designed to seamlessly integrate elegant aesthetics with contemporary functionality.
• Compatible with a range of devices, it not only provides convenient charging but also brings a touch of sophistication to your living or work space. 
 Experience a new level of hassle-free charging and add an elegant touch to your home or office setup, enhancing your everyday life.

Specifications:

• Color: Walnut, Cherry
• Material: Wood, Metal
• Dimension: 3.93" W
• Cable comes in Type-C – USB
• Adapter not included

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Ordering:

 

  • Where do products come from?

Your products will be delivered to you from our warehouse in beautiful and sunny California, right to your doorstep! We ship to the United States, Canada and Australia. 

 

  • Do you offer curbside pick-up?  

As you can imagine, things changed with the COVID-19 pandemic. Right now, we only offer direct shipping and unfortunately, we cannot respond to pick-up requests. We ship via USPS mostly and sometimes FedEx. It depends on the weight and location of the product.

 

  • Can I order multiple items with different sizes or colors within the same order?

Yes. You can choose as many colors, sizes and combinations as you want, add them separately into your cart and check out together. This will lead to big savings on shipping. The order will be automatically combined in the system.

 

  • Can you send a photo of my order?

We process a large volume of orders on a daily basis as one of the largest Etsy shops in the bridal industry. To ensure efficient processing times for everyone, we simply cannot send over photos of the current orders being processed to our clients.

 

  • Can you send proof of how the font style/color will look like on my robe? 

This is something that we CAN send over in digital JPG format, however most of our clients want their product quickly. In those cases, we usually do not send proof before the personalization process.

 

  • If I send you my logo, can it be incorporated into the robe design?

Logo customization can be incorporated into our bridesmaids robes, only if the details are not too extravagant. This is something that we decide on a case-by-case basis. At this time, we do not offer multiple color logos.

For foil monogram ring box and robes, we can offer simple logo customization at an extra charge if it is a simple logo with less details and with a single color. 

For metal engraving ring boxes, we can do customized logos at an extra charge, 

Shoot us an email with the logo of your choice in ai/svg/vector or pdf file to: help@hundredhearts.com  , we will get back to you as soon as possible to confirm whether we have the capability to add your logo into your design.

 

  • Can I change my shipping address/order details/shipping method on an order?

To meet customer’s requests on fast shipping, we always ship expedited orders within 24 hours. The address can be changed as long as the order was not in production or shipped yet. With that said, it cannot be guaranteed that the shipping or order details can be changed before processing. For non-expedited orders, we can change the order or shipping details as long as we haven’t processed the order yet or it was not in production yet. Moral of the story - if you notice anything that needs to be changed, please contact us as soon as possible with your order number through email at help@hundredhearts.com .

 

  • Do you offer discounts for ordering multiple items?

The more you purchase, the better discount you will receive. Discounts vary depending on the amount that you ordered. To ensure that we provide an appropriate discount unique to you, please email us directly at info@hundredhearts.com with your order number and we will advise you on next steps.

 

  • Is there a character limit in terms of personalization?

Yes - there are character limits. Here’s a little guide that will help you when you are submitting wording to us:


- Robes: 10 characters on the front, 20 on the back
- PJs: three characters on the front, 20 on the back
- Ring Box: three characters on the front

For the other products, you may also check our font menu or “add your personalization” note on the order page.

  • Is it possible to cancel an order after it has been submitted? 

Mistakes happen and we will do our best to make changes, but sometimes it is not possible. It all depends on whether or not the order was processed yet. If it has not gone into production, we can make the changes that you need.

 

  • If I purchased a robe and did not personalize it, can I add it in afterwards?

If an order has not been processed, it can be personalized. Please keep in mind that personalized orders take longer production time. If you still want to seek out personalization, please email us with your order number to help@hundredhearts.com to start the process.

 

  • If I forgot to order an item, can I add it to my order?

You can always make changes as long as it is not processed yet - but don’t forget the fact that it is going to be a bit longer of a process. Send us your order number to help@hundredhearts.com and we will let you know more about the next steps.

 

  • What are the care instructions for your products? 

For robes and pajamas, be sure to wash each item with cold water and hang to dry. You can use steam iron on delicate or a regular iron with a thin fabric in between both sides of the fabric to avoid any potential damage. We would never recommend using bleach on our products. Feel free to email us for further care instructions at info@hundredhearts.com.

 

  • Do you offer wholesale pricing?

Absolutely. Please email us at info@hundredhearts.com which product, how many and when you need the order. Once we receive your request, our team will contact you directly with more information about next steps.

 

  • Do you accept dropshipping?

Yes we do. Just enter the recipient's name, ensuring that you mark the order as a gift and then send an email to info@hundredhearts.com or message us after the order is confirmed. We will deliver the parcel to the designated recipient.

  

SHIPPING:

 

  • If I place an order today, how long will the processing take?

If you are concerned about shipping time, send us a message with your zip code so we can confirm delivery times.

Here are the estimated delivery times:

DOMESTIC (U.S.): 3 - 5 business days

INTERNATIONAL: 7 - 14 business days

 

Therefore, it generally takes 4 - 7 business days (PROCESSING + SHIPPING) after the order date to receive your order.

Please note: the "ship by" date on your invoice is NOT equivalent to the actual "delivery" date.

- SHIP BY DATE: When your package leaves our studio.

- DELIVERY DATE: When your package arrives.

 

We also offer upgrade shipping services like USPS priority mail, Fedex Priority Overnight...etc, costs depend on location, weight and dimension of your order. Please message us or send e-mail to info@hundredhearts.com with your zip code and the date you expect to receive the parcel, we will provide shipping cost as per your order. If express shipping is required, please remember that we cannot deliver in one day if orders are processed on Thursdays or Fridays. 

 

  • What courier do you use?

We ship via USPS by default and sometimes FedEx. It depends on the weight and location of the product. For packages that weigh less than two pounds, we ship via USPS. For weight over two pounds and depending on the location of the customer, it can be either USPS Priority Mail, Fedex Home, Fedex Ground or UPSG. For heavier parcels, it can be either Fedex Home or UPSG.

 

  • What is your standard processing time?

In general, processing can take anywhere between three to seven business days. The estimated delivery time is unique to your destination - you will be able to see it on the checkout page.

 

  • On average, how many days does a courier take to deliver?

We offer multiple delivery options to suit your needs. Depending on your location, shipping can take anywhere between five to ten business days.

IMPACT OF CORONAVIRUS ON DELIVERIES

While we continue to operate and dispatch orders, due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic, some couriers may temporarily require more time for delivery. For that reason we cannot be specific about where any delays may occur, but the couriers will continue to make deliveries as normal where possible.

These are the estimated current delivery times:

DOMESTIC (U.S.): 3 - 5 business days

INTERNATIONAL: 7 - 14 business days

 

Note for international shipping: 

-Please leave contact number for international shipping.

-Customers are responsible for all duties and taxes.

Therefore, it generally takes 4 - 7 business days (PROCESSING + SHIPPING) after the order date to receive your order.

Please note: the "ship by" date on your invoice is NOT equivalent to the actual "delivery" date.

- SHIP BY DATE: When your package leaves our studio.

- DELIVERY DATE: When your package arrives.

  • Can I request a rush order?

If you would like your order processed in a hurry, let us know. Currently, we offer next day delivery at an extra cost.

 

  • Do you offer express shipping?

Yes we do offer upgrade shipping services like USPS Priority Mail and Fedex Priority Overnight - with Fedex Priority Overnight being the fastest option. Costs depend on location, weight and dimension of your order. If express shipping is required, please remember that we cannot deliver in one day if orders are processed on Thursdays or Fridays. This option can be found upon checkout, however please also send us an email to info@hundredhearts.com with your zip code and the date you expect to receive the parcel. 

 

  • My order was marked delivered but I didn’t receive the order. What can I do?

The first thing you have to do when the tracking says delivered is to check your surroundings and ask your family members and your neighbors. If no one received the package, please call the courier immediately and they will surely help you locate it. 

Sometimes couriers mark the order delivered when in fact the order was still in transit and will be delivered in the next few days. If you still have not received the order, please send an email to help@hundredhearts.com and we will do our best to help you. 

 

  • It has been just over two weeks and I have not received my order that was marked delivered. What can I do?

Please send us an email to help@hundredhearts.com and our customer care team will be happy to assist.

 

  • Is there an option to track my order once it has been shipped?

Yes, all parcels are tracked, the tracking number will be displayed in your order detail once it is shipped. This can be found on the website upon checkout.

 

  •  I just placed an order.  Can I still upgrade the shipping?

Yes, as long as it has not been processed yet you can email our service team at help@hundredhearts.com. We will be pleased to help you upgrade the shipping before it has been processed. 

 


RETURNS AND EXCHANGES:

 

  • How do I return or exchange a product?

We offer returns and exchanges as long as the items are not personalized. There is a 10% restocking fee for all orders removed from packages and we will not reimburse any shipping fees. 

For return or exchange, please:

Contact us within: three days of delivery

Ship items back within: 14 days of delivery

As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 days of receipt. This offer excludes personalised items.There is a 10% restocking fee for all orders removed from packages and we will not reimburse any shipping fees. 

 

  • I received a damaged item. What can I do?

We're really sorry that your order hasn’t arrived in one piece. We know how important it is for you to be in perfect condition and we’ll do our best to try and solve the problem. please send us a picture of the item and packing slip as soon as possible and the date that you would require the correct order. We will take care of the rest. Please email us at help@hundredhearts.com for more information.

 

  • I received an incorrect item. What can I do?

We’re really sorry that the incorrect item was dispatched to you. We know how important it is and we’ll do our best to get a replacement with the correct items sent to you.

Please send us a picture of the item and packing slip as soon as possible and let us know the date that you would require the correct order, our service team will do their best to try and solve the problem.

Please note that our personalized goods are tailor-made for you, so we will print exactly the message you enter. We, therefore, advise you to double check any names and messages for potential spelling mistakes.

If your goods arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process. Please send us an email at help@hundredhearts.com so we can check your order to see what should have been entered originally.

 

  • Will you send a return shipping label with the order?

We can only send labels for orders that were incorrect or damaged. We will send a return shipping label for incorrect or damaged orders, please email us at help@hundredhearts.com and our service team for further assistance.

 

  • I am missing one item from my order. When will I receive it?

If this happens, please send us a picture of the item and packing slip as soon as possible and let us know the date that you would require the correct order. Please email us at help@hundredhearts.com and we will take care of the rest. 

 

  • Are all items true to size?

Yes, our fit is true to size. Please see the size guide in our listing description and order as you normally would. 

 

  • Where can I find your size guide?

Please check for sizing on the description box on each product page.