At Hundredhearts we pride ourselves on quick turn around. For all personalized orders processed within 1-2 business days(M-F). Once your order is dispatched you will receive an notification email with tracking details. Please see our Shipping&Return Page for more information.

Enjoy 15% off your first purchase by subscribing to our newsletter. Once subscribed, you'll receive a discount code via email that can only be used once.

If you need to make changes to your order (contents or shipping details), please contact us via live chat or email us at help@hundredhearts.com as soon as possible. Once the order is already prepared then cannot be adjusted.

Once an order is processed, shipped, or in transit, it cannot be canceled or refunded. A $10 service fee will be applied to all cancellations and deducted from the refund.

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We would love to help, please email us at help@hundredhearts.com

Unfortunately not, this is a home studio based business and we don't offer pick up currently.

Orders not to USA may charge custom duties. The amount payable is usually calculated based on the value of the goods and the type of goods being imported.

Hundred Hearts is committed to meeting customer expectations. Welcome to contact us right away via live chat or email to help@hundredhearts.com and attach any relevant artwork. We’ll do our best to accommodate your needs.

Please reach out to us via live chat box or email to help@hundredhearts.com as soon as possible. If your order hasn’t gone into production yet, we can accommodate the change. However, if production has already begun, unfortunately, we won’t be able to make adjustments.

We are sorry that we cannot accept the return of personalized items, but we will be more than happy to work with you and see if there is something that we can help with, so if you have any issues or concerns, please feel free to contact us at help@hundredhearts.com.

We apologize for the mistake. Our processing team keeps a record of each order. Kindly take photos of the damage and send them to help@hundredhearts.com, so our customer care team can review and address your concerns.